Spa Etiquette

At On Eagle Wings Mountain Retreat and Spa Gold Coast, we ask you to observe spa etiquette to ensure a relaxing experience. By following the pointers outlined, we are best placed to provide you with a fulfilling experience.
Bookings We invite you to make a booking. Contact us on:
(07) 55591850
We prefer you contact us one week in advance to ensure we can accommodate you. To secure your booking, we request a credit card number and $50 deposit per person.

Payments We welcome payments by cash or credit cards (Visa or Mastercard). Please note that we do not accept American Express or Diners Card.

We do have a 10% surcharge on public holidays.
Please also be aware that we provide one bill per group (4 or more). So, it’s advisable to discuss your payment arrangements before you arrive at the spa.

Gift Vouchers Invite another into our world of peace and relaxation. If you would like to purchase a gift voucher you can do so here on our website and your voucher will be automatically emailed to you so you can either forward it or print it out to give to the recipient. It’s that easy. Alternatively you can give us a call on 55 591 850 and we can process your payment over the phone, and mail the voucher to you or your recipient via Australia Post or email.

Cancellation/ Postponing We understand that, sometimes, life can make it difficult to clear time for a retreat. However, please note that we require a minimum of 48 hours’ notice of cancellation to avoid the loss of your deposit.

For cancellations of group bookings or individuals within a group booking of 4 or more, please inform us a minimum of ten days prior to your booking to avoid loss of your deposit.
If you cancel within 24 hours of your booking, the full cost of your treatment or package will be billed to you.

Amendments If you would like to amend your booking to a lesser value, please provide 48 hours’ notice. If you wish to upgrade your booking, note that this depends on availability. To avoid disappointment, let us know of your changed plans as soon as possible.

Complimentary Services We welcome you to On Eagle Wings Mountain Retreat and Spa Gold Coast with your own comfortable robe and slip-on white slippers. Soft towels are provided during your time here. When you arrive, you’ll enjoy a welcome tray while you take in the beautiful coastal and valley views.

Call (07) 55 Show Number
or E-mail For Your Ultimate Indulgence
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