Spa Etiquette

At On Eagle Wings Mountain Retreat and Spa Gold Coast, we ask you to observe spa etiquette to ensure a relaxing experience. By following the pointers outlined, we are best placed to provide you with a fulfilling experience.
We invite you to make a booking. Contact us on:
(07) 55591850
We recommend making a booking one week or more in advance to accommodate you, however we may have last minute places available. To secure your booking, we request a credit card number and $50 deposit per person.

We welcome payments by cash or credit cards (Visa or Mastercard). Please note that we do not accept American Express or Diners Card.

For individual treatment menu bookings a $25 per person surcharge applies for weekends. Spa Package Specials are available with weekday & weekend pricing, depending on your preferred booking day. A 15% surcharge applies on public holidays.
Please also be aware that we provide one bill per group (4 or more). Groups – full payment of your balance is due 2 days prior to your booking over the phone… So, it’s advisable to discuss your payment arrangements with your group before your spa day.

Gift Vouchers 
Invite another into our world of peace and relaxation. If you would like to purchase a gift voucher you can do so here on our website and your voucher will be automatically emailed to you so you can either forward it or print it out to give to the recipient. It’s that easy. Alternatively you can give us a call on 55 591 850 and we can process your payment over the phone, and mail the voucher to you or your recipient via Australia Post or email. Please note vouchers are non-refundable however can be passed on to a friend/family member if you decide you don’t want to use it. Vouchers are valid for 18 months. Note – a surcharge applies for bookings made on weekends – just the difference between our weekday & weekend pricing.

Cancellation/ Postponing 
We understand that, sometimes, life can make it difficult to clear time for a retreat. However, please note that we require a minimum of 48 hours’ notice of cancellation of your booking to avoid the loss of your deposit.

For cancellations of group bookings or individuals within a group booking of 4 or more, please inform us a minimum of ten days prior to your booking to avoid loss of your deposit.
If you cancel within 24 hours of your booking, the full cost of your treatment or package will be billed to you.

If you would like to amend your booking to a lesser value, please provide 48 hours’ notice. If you wish to upgrade your booking, note that this depends on availability. To avoid disappointment, let us know of your changed plans as soon as possible.

Complimentary Services 
We welcome you to On Eagle Wings Mountain Retreat and Spa Gold Coast with your own comfortable robe and slip-on white slippers. Soft towels are provided during your time here. When you arrive, you’ll enjoy a welcome tray while you take in the beautiful coastal and valley views.

Call (07) 55 Show Number
or E-mail For Your Ultimate Indulgence
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Words from our satisfied clients